Frequently Asked Questions

TrueNorth Capital Bank provides a wide range of account options, including:

• Personal accounts: Savings, checking, and fixed deposits.

• Business accounts: Corporate checking, treasury management, and investment accounts.

• Specialized accounts: Foreign currency accounts and premium wealth management services.

Opening an account is simple and can be done online or at any branch. You will typically need:

• A valid government-issued ID or passport.

• Proof of address (utility bill, rental agreement, or bank statement).

• For business accounts: company registration documents and authorized signatory details. Once verified, your account can be activated within 1–2 business days.

Everyone can be a Customer of TrueNorth Capital Bank, but he\she must be not less 18 years old.

TrueNorth Capital Bank offers secure and convenient digital services, including:

• Mobile app & online banking for transfers, bill payments, and account monitoring.

• 24/7 customer support through chat and hotline.

• E-wallet and QR code payments for everyday transactions.

• International remittance services with competitive exchange rates.

Security is a top priority. The bank uses:

• Multi-factor authentication (MFA) for login and transactions.

• End-to-end encryption to protect sensitive data.

• Fraud monitoring systems that detect unusual activity.

• Regular compliance audits to meet international banking standards.

Yes,

We do require verification documents confirming the identity, address or origin of account owner.

You can reach TrueNorth Capital Bank through:

• 24/7 hotline for urgent matters.

• Live chat via the mobile app or website.

• Email support for detailed inquiries.

• Branch visits for in-person assistance.

Yes. The bank provides:

• Personal loans for education, travel, or emergencies.

• Home and auto loans with flexible repayment terms.

• Business credit lines to support entrepreneurs and companies.

• Credit cards with rewards, cashback, and international usage.

Absolutely. Clients have access to:

• Wealth management advisors for personalized strategies.

• Mutual funds, bonds, and equities through secure platforms.

• Portfolio tracking tools in the mobile app.

• Regular market insights to guide decision-making.

Immediately:

• Block the card via mobile app or hotline.

• Request a replacement card at any branch or online.

• Monitor your account for unauthorized transactions. The bank’s fraud protection team will assist you throughout the process.

Yes. Services include:

• Multi-currency accounts for global transactions.

• International remittance services with competitive rates.

• Expat banking packages tailored for professionals abroad.

• Dedicated relationship managers for cross-border financial needs.